Minerals Technologies

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Customer Service and Inside Sales Representative

Job Locations US
ID 2024-3705
Category
Customer Service/Support
Position Type
Regular Full-Time

Overview

Minerals Technologies Inc. (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. The company reported global sales of $2.1 billion in 2022.

MTI focuses on two major segments – Consumer & Specialties and Engineered Solutions. 

 

Our Consumer & Specialties segment offers technologically enhanced products to consumer-driven end markets plus specialty additives that become functional components in a variety of consumer and industrial goods. This segment includes our Household & Personal Care and Specialty Additives product lines. The Household & Personal Care product line provides mineral-to-market products that serve consumer-oriented end markets including Pet Care, Personal Care, Fabric Care, Edible Oil, and Renewable Fuel Purification. Our Specialty Additives product line provides mineral-based technologies serving Paper, Packaging, Sealants & Adhesives, Paint & Coatings, Ceramics, Plastics, Food & Pharmaceutical markets.

 

Our Engineered Solutions segment offers advanced process technologies and solutions that are designed to improve our customers’ manufacturing processes and projects. This segment includes our High-Temperature Technologies and Environmental & Infrastructure product lines. Our High-Temperature Technologies product line offers specially-formulated blends and technologies primarily for Foundry and Steelmaking industries. Our Environmental & Infrastructure product line provides waterproofing, water purification, remediation and other fluid management technologies for critical projects for Remediation, Water Purification, and Infrastructure.

 

MTI provides a business environment and promotes a culture that encourages all employees to contribute to our success. We have long been committed to the recruitment and advancement of the most talented and qualified people. We recognize that MTI’s ability to provide the highest caliber of products and services is enhanced by a workforce that reflects the diversity of the communities and countries in which we work.

 

What We Offer:

  • Competitive pay, commensurate with experience
  • Health/Dental/Vision plans
  • 401k company match
  • Life Insurance
  • Short Term Disability & Long-Term Disability
  • Educational Assistance
  • Employee Assistance Plan

 

Company Overview:

 

Personal Care’s Health and Beauty Solutions, a subsidiary of Minerals Technologies Inc. sells ingredients such as Bentonite mineral clays and Retinol Delivery Systems into the Global Skin Care market for anti-aging, acne and sun care applications. It also provides contract manufacturing for private label and well-known brands.

We have an immediate opening for an experienced Customer Service Representative in this Personal Care division.

 

Critical features of this job are described under the headings that follow.  To perform this job successfully, an individual must be able to perform each primary (essential) duty satisfactorily.

 

Job Summary:

 

While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationships and further sales of sample requests and leads. We strive to provide our customers with prompt and accurate service to promote customer loyalty.

 

Compensation: Starting at $31.25/hr

 

Location: New Jersey and Pennsylvania area preferred. Remote work with facility visits as needed. 

Responsibilities

Primary Duties & Responsibilities

  • Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquiries.
  • Enter, process, acknowledge and follow-up on customer orders received via EDI and e-mail.  Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment, and delivery
  • Follows up on sample and pricing requests as needed to add accounts and sales for the segment
  • Works closely with the Sales teams to understand current pricing and promotions; coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information.
  • Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues
  • Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics. 
  • Liaise with customers and carriers to schedule both shipment pick-up and delivery appointments
  • Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.
  • Reports, monitors and provides feedback to customers on complaints and corrective actions
  • Other duties as assigned

Qualifications

Qualifications/Requirements

 

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

 

Education & Experience: 

  • Associate degree preferred, but not required
  • At least 5 years’ experience as a Customer Service professional for a manufacturing company
  • Inside sales experience. 

 

Knowledge, Skills & Abilities: 

  • Proficiency with MS Office and Outlook a must.
  • Expertise in pro forma financial statements strongly preferred 
  • Experience with global shipping strongly preferred
  • Experience with Oracle and EDI strongly preferred
  • Experience in the Personal Care or Consumer based business is a plus
  • Experience using the Salesforce CRM software is a plus
  • Excellent Customer Service, written and verbal communication skills
  • A high degree of professionalism
  • Strong collaborative, problem solving and interpersonal skills
  • Great organizational and prioritizing abilities
  • Superior multi-tasking abilities and very detail oriented
  • Must be reliable and able to work independently under minimal supervision
  • Desire to work in a fast-paced environment and multi-task effectively
  • Ability to speak and read English

 

Travel: Minimal

 

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.

Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes.

 

Work Hours: Full-time hours required

 

Safety Training:  Per company policy

 

INDLP1

 

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