Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.

We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly.

Major Duties and Responsibilities 

• Manages OTC Billing Unit and third party BPO resources supporting the GBS business processes.
• Administer customer price file and customer set up processes.
• Maintain intercompany standard cost pricing
• Manage Invoice Automation & Distribution including all Inter/intra-company Invoicing.
• Manage third party BPO resources supporting the GBS business module closing & cash application processes.
• Training of CSRs, team members, etc.  on Oracle ERP systems and other systems and processes.
• Oracle SME: assist with Oracle questions relating to the OTC process and assist in the testing of upgrades and patches to ensure there’s no issues or changes with critical processes.
• Order Management business process development and deployment.
• Daily approval of adjustments
• Assist in customer dispute administration Including proper utilization of the HighRadius Dispute Module.
• Interaction with senior business unit management, senior corporate managers, and business unit commercial teams.
• Manage Sales audits for US business units following audit standards for both Internal Audit and KPMG.
• Monitor and assist with the OTC Sales Services Mailbox to ensure that requests are addressed promptly, properly filed/removed.
• Monitor and report to business unit management credit memos and incorrect invoicing accuracy metrics and work towards constant reductions in inaccurate invoices.
• Monitor and report customer disputes, including the petcare deduction process, culminating to a dispute analysis & resolution.
• Assist IT team with EDI implementation both new and existing; work towards moving heavy portal entry activities to EDI.
• Manage Credit Card Processing to ensure that proper protocols are followed for credit card payments as well as the tracking and cash application of these payments.
• Oversee the consignment processes.
• Create & update salespersons in Oracle
• Create “Discrete Items” for the North American Region.
• Actively participates in Operational Excellence activities, including 5S, standard work development and process improvements.
• Assist with Sales setup & Maintenance and Sales Commission reporting.
• Perform other duties and special projects assigned.

Knowledge:                     

Bachelor Degree in Marketing/Sales, Finance or Business, or other equivalent college degree.  Equivalent experience business experience may be substituted for college. 10 or more years of experience in the Customer Management, Order Processing and Accounts Receivable fields or related area, with a good working knowledge of the order to cash processes and customer supply chain knowledge as well as operations excellence.  Must be proficient in Word, Excel, Oracle, and Outlook, and possess previous experience in Oracle ERP eBusiness Suite or other comparable ERP system is required. Attentive to detail and a strong bias to factual reporting and accuracy are needed.  

Skills & Abilities:            

Strong verbal/written skills including good punctuation, spelling and grammar. Strong analytical and problem-solving skills, with careful attention to detail, and good organizational skills.  Able to prioritize and manage several tasks simultaneously. Proactive, independent, and self-directed, and able to work as part of a team. Able to work with discretion and professionalism while representing the Global Business Services team.  Ability to travel when needed to customers, trade and company sites.   Demonstrates the ability to exhibit MTI core employee competencies. Ability to work independently in a self-directed environment, home office or company location.

Physical & Mental:        

Must be able to sit for long periods of time, standing, reaching, bending, and carrying up to 10 lbs. Must be able to deal with pressures and deadlines in a fast paced work environment with large volumes of work.  Working routinely in a high performance and best in class shared services and accounts receivable environment.

Additional refresher safety training will be required as management deems appropriate or as dictated by government regulations.