Primary Duties & Responsibilities

• Ensures delivery of world class customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve customer inquiries.

• Enter, acknowledge, process and follow-up on customer orders received via e-mail, fax and phone.

• Facilitates the overall order management process; this includes accurate ordering, production scheduling and transportation oversight.

• Experience with TL, LTL and Rail transportation a plus!

• Works closely with the Sales teams to understand Customers, current formulations and pricing. Supports maintenance of accurate pricing, and product information in the Customer Master files.

• Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues.

• Act as liaison between external and internal customers; this includes, but is not limited to Plant Operations, Sales, Global Shared Services and Transportation. 

• Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.

• Reports, monitors and provides feedback to customers on complaints and corrective actions

Education:     

• Associates degree preferred

Knowledge, Skills & Abilities: 

• At least 5 years experience as a Customer Service professional for a manufacturing company
• Excellent Customer Service, written and verbal communication skills
• Must be reliable and able to work independently, under minimal supervision
• A high degree of professionalism
• Strong collaborative, problem solving and interpersonal skills
• Great organizational and prioritizing abilities
• Superior multi-tasking abilities and very detail oriented
• Proficiency with MS Word, Excel and Outlook a must; experience with Oracle and EDI a plus.
• Desire to work in a fast paced environment

Travel: Minimal   

Working Conditions:

While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times. 

Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes.

Work Hours: Full-time, minimum 40 hours/week

Safety Training:  Per company policy