While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationships.  We strive to provide our customers with prompt and accurate service to promote customer loyalty.

Primary Duties & Responsibilities

• Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires
• Enter, process, acknowledge and follow-up on customer orders received via EDI and e-mail.  Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment, and delivery
• Works closely with the Sales teams to understand current pricing and promotions; coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information.
• Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues
• Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics. 
• Liaise with customers and carriers to schedule both shipment pick-up and delivery appointments
• Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.
• Reports, monitors and provides feedback to customers on complaints and corrective actions
• Other duties as assigned

OE/Lean: Per department policy

Qualifications/Requirements

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

Education: Associates degree preferred, but not required

Knowledge, Skills & Abilities: Customer Service experience; computer/data entry experience; good communication/organizational skills; ability to multi-task

• At least 3 years experience as a Customer Service professional for a manufacturing company
• Proficiency with MS Office and Outlook a must; experience with Oracle and EDI a plus
• Excellent Customer Service, written and verbal communication skills
• A high degree of professionalism
• Strong collaborative, problem solving and interpersonal skills
• Great organizational and prioritizing abilities
• Superior multi-tasking abilities and very detail oriented
• Must be reliable and able to work independently under minimal supervision
• Desire to work in a fast-paced environment

Travel: Minimal

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.

Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes.

Work Hours: Full-time hours required

Artificial Intelligence in the Hiring Process

We use technology, including artificial intelligence (AI)–enabled tools, to support certain aspects of our recruitment and selection process. These tools may assist with tasks such as reviewing applications, identifying candidates whose qualifications align with the role, scheduling interviews, or improving the overall efficiency and consistency of our hiring process.

AI tools do not make final hiring decisions. All employment decisions are reviewed and confirmed by qualified human decision‑makers.

We are committed to using AI responsibly and in accordance with applicable laws in Ontario and Canada, including privacy, human rights, and accessibility legislation. We take reasonable measures to ensure that AI tools are used in a fair, transparent, and non‑discriminatory manner.

If you require accommodation at any stage of the hiring process, or if you have questions about the use of AI in recruitment, please contact us and we will work with you to meet your needs.

Reason for Posting:
Current vacancy.